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Marks & Spencer (M&S) provides a range of repair services to help customers extend the life of their clothing and home items. This includes fixing tears, replacing buttons, repairing zippers, and adjusting the fit of garments. Services are available at participating M&S stores and, for some items, through an online platform via a partnership with SOJO.

The cost of M&S’s repair and alteration service varies based on the type of repair or adjustment needed - Hemming costs around £10-£15 through to re-lining at £35. Alterations and repairs typically take 7 days, depending on the complexity and the store’s workload.

Customers can take their items to participating John Lewis stores where staff will assist with repairs and alterations. For some items, John Lewis offers a postal repair service where customers can send their garments which can be accessed online and return time is between 1 -2 weeks.

The cost of repairs and alterations at John Lewis varies depending on the type of service required but vary from £2-£5 for button replacements through to jacket re-lining in excess of £50.

Hermès offers a comprehensive repair service for its luxury products, including handbags, leather goods, watches, and other accessories, to help maintain their exceptional quality and extend their lifespan. Services offered include cleaning & restoration, stitching and seam repairs and reconditioning leather. The repair lead time can vary based on the complexity and type of repair. Generally, it can take between 4 to 8 weeks, especially for intricate repairs on handbags, which are sent to the Hermès workshop in Paris.

During peak periods, the timeframe may be longer. Repair costs vary depending on the complexity of the repair and the product type. Some simple repairs, like hardware replacement or cleaning, may be complimentary for newer items, but extensive restoration and reconditioning services often come with a fee. To access Hermès’ repair service, customers can visit an Hermès store or authorised boutique, where the item will be assessed before being sent to the appropriate workshop.

Repairs for Burberry clothing, leather goods and accessories can be taken to a London store to send directly to their repair centre, however this is not widely advertised. Services include mending tears, repairing seams, replacing buttons, or fixing damaged zippers on clothing, and includes stitching repairs, hardware replacements (e.g., zips, clasps), and restoring leather quality for handbags and accessories.

Alterations can be requested in-store where Burberry provides expert tailoring services to customers. Costs for repairs and alterations depend on the nature of the work and the specific item. Basic repairs like button replacement might be complimentary for newer items, while extensive repairs may incur a fee. Lead times can vary depending on the complexity of the repair. Lead times are around 4-6 weeks, but more intricate repairs may take longer, especially if they require specialist materials or techniques.

Barbour offers a dedicated repair service focused on maintaining the quality and longevity of its iconic waxed jackets and other outerwear, fixing issues such as tears, holes, and damaged stitching, priced at between £20-£40. Re-waxing is also available for between £30-£40, to restore the jacket’s water-resistant properties and enhance its appearance.

Alterations to the fit of jackets, shortening of sleeves or adjusting the hem are priced at £30-£50.. Customers can take their Barbour jackets to selected Barbour stores or authorised repair centres. Barbour also offers a mail-in repair service. Lead times can take as long as 8 weeks.  

“Repair & Rewear,” in collaboration with The Seam. This service provides customers in the UK with access to clothing repairs, alterations, and customisations, including care for handbags, footwear, and jewellery. The initiative is aimed at promoting sustainability by encouraging customers to maintain and extend the life of their luxury fashion items. Most repairs are completed within seven to ten days, with the option for express service based on availability.

Pricing varies from £15-£40 for simple hemming, in excess of £100 for more complex alterations and specialised repairs for designer items can be higher, depending on the intricacy of the repair. The service is currently limited to Net-a-Porter’s UK customers, and there are plans to extend it to their other platforms, such as Mr Porter and The Outnet.

SOJO at Selfridges is a concession situated on Floor 3. Customers take their items and they are pinned on-site and then sent to their East
London studio and finished in 7 days. Items are then posted back to the customer. 'Drop-off Consultations' are complimentary and are limited to 15 minutes.
 

Their costs vary by garment type and service. For example:

    •    Alterations for basic items like shirts and trousers start at around £12–£15.

    •    More complex garments, such as coats or dresses, can range from £20–£30 or higher depending on the service needed.

    •    Repairs, like replacing a zipper or patching, have similarly tiered pricing based on complexity.